[accordions] [accordion title="Will your template be fully compatible with Shopify? | lang 2"]Yes it is. | content 2[/accordion] [accordion title="I cannot upload the theme to my Shopify store / Shopify alerts that the file is too big to upload, what is the problem?"]

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find this file from the extracted data: ione_theme_package_1_0_X.zip, then you just need to upload this file to your Shopify store.

[/accordion] [accordion title="What I have to do when I need your support? "] To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to hello@cleversoft.co

[/accordion] [accordion title="Would assistance be available to upload the template if needed?"]Yes, we will assist you to install the template if needed[/accordion] [accordion title="Do you guys offer customisation services for your themes?"]Yes, we do. Please send your customisation requests to hello@cleversoft.co, we will give you our quote. Thank you.[/accordion] [accordion title="Can I turn on/off Lazy Loading Image / Item Animation / Fade Up on the page?"]Yes. You can turn on/off the animation in the Setting page.[/accordion] [accordion title="Can I turn on/off some blocks on the page?"]Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).[/accordion] [accordion title="I want to have the dropdown cart displayed automatically every time clients hover over it (instead of clicking on it). Is it possible?"]Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.[/accordion] [accordion title="What is included in the theme package?"]The theme package includes theme source, Photoshop design files, sample data and manual guide.[/accordion] [accordion title="I notice that the images used in the theme are all portrait. Will that be a problem if I use square images for our products? How will they be displayed in the theme?"]That is not a problem. You just need to modify the width/height ratio in theme settings.[/accordion] [accordion title="Does the theme support image resizing and cropping?"]Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.[/accordion] [accordion title="Can I add borders around our product images?"]Yes, you can. You can also set image border colours.[/accordion] [accordion title="Can I have multi level menu?"]Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.[/accordion] [accordion title="Do you guys provide customer support during weekends / holidays?"]Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.[/accordion] [accordion title="Does the theme support Variant Image?"]Yes, it does. Please check it out here to see how it works: https://ione-01.myshopify.com/products/30-degree-lamp?variant=26458864263[/accordion] [/accordions] Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unkno